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sectionhead_c7
october/november 2008
17
T
alk to successful businesswomen
and you hear more about strategies,
lessons learnt and holding one's
nerve than about glass ceilings.
Naomi Simson may exude the cool
confidence of the corporate success story,
but, in common with every courageous
entrepreneur, there have been nervous times.
"Oh, yes, absolutely," says the founder and
"chief experience officer" of leading online
gift retailer for experiences in Australia and
New Zealand, RedBalloon Days. "At one stage,
our revenue was a couple of thousand dollars
a month, at the most, so profit was in the
negative. I decided to do a massive trade show,
which cost $15,000. It was almost a make or
break decision. As it happened, we returned
half a million dollars worth of business out of
that over two years."
That boldness served to underpin Naomi's
business philosophy. "If you believe in
something, you have to be bigger than you
know yourself to be," she says. "I worked at
Apple as a marketing manager a long time
ago ­ Steve Jobs [Apple co-founder and CEO]
always said, 'We look bigger than we actually
are'. You create the size of the organisation
that you want to be and build into that. We're
a big business in a small, agile body."
RedBalloon was conceived in the front room
of Naomi's house shared with her husband
Pete, an accountant, and their two children,
Natalia, now 12, and Oscar, 10. A couple of
years later, there were nine people working
in the front room, before a move around the
corner to a larger terrace house "which we
thought would last for ever". Fifteen months
later, "we were 23 people and bursting".
Starting any business is tough, but Naomi
had the idea and the energy and commitment to
push it through. Neither crushing workloads,
early business uncertainty or the demands
of two small children dissuaded Naomi
from following her dream. After 15 years
in corporate life specialising in marketing,
she wanted flexibility. "I wanted to start a
business from home that I could work on in
the evenings," she says.
Seven years and 360,000 gifts later, the
business now involves a team of 43 and is on
track this year for a turnover of $25 million.
In her blog, she says that in 2007 an estimated
65 per cent of Australians received an
unwanted Christmas gift, costing givers
$985 million. She's out to give people more
lasting value. "I know that if people get given
fabulous gifts they feel great. And when people
feel great they do amazing things."
Meanwhile, the lessons and the learning
never stop. "You never know where the lessons
are going to come from," she says. "Sometimes
the lessons are really hard to take, but they
all add to your ultimate purpose. People are
naive to think it's all been a good time ­ it
hasn't. It's been really hard work. And there
are lessons in that hard work. It's your ability
to just get on and keep doing stuff that makes
the difference, rather than just wanting to roll
over and play dead."
Jennifer Keyte, another high-achieving
woman, is a survivor from a different world.
From the days in the early 1990s when she
burst onto the scene as the newsreader on
Steve Vizard's Tonight Live, Jennifer has been
prominent in the public eye as a newsreader
and presenter on channels Nine and Seven.
She now fronts Seven Melbourne's weekend
news service.
Jennifer knows the importance of her role
in providing accurate information. "It's a
position of trust and I never underestimate
the position," she says. "Providing news is,
Jennifer Keyte
"If you believe in
something, you have to
be bigger than you know
yourself to be. We're a
big business in a small,
agile body."
Naomi Simson
Flying high: to give the
perfect gift, RedBalloon
Days encourages buying
an experience, such as
hot-air ballooning.