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february/march 2009
13
Smooth Sue
making a gooey dough with honey, molasses,
sugar and lemon juice that they used for hair
removal, so I decided to try that method on
Natalie," explains Sue.
After months of experimenting in her
kitchen and using her family members to
conduct her clinical trials, Sue fi nally came up
with her "green goo". Named after her eldest
daughter Nadine, the pleasantly scented green
gel did not require any heating as a traditional
waxing product would and didn't include any
chemicals, making it perfect for young and
sensitive skin.
"The secret of the product is that it sticks
only to the hair, not the skin, so there's virtu-
ally no discomfort," says Sue. The natural gel,
containing ingredients good enough to eat,
met such a high praise from friends
and co-workers that Sue was inspired
to share it with the general public.
There were specifi c moments that
Sue believes changed the destiny of
Nad's. The fi rst was the leap of faith
she and her husband took, leaving both
their jobs to concentrate on growing
the business. "My husband Sam looked
after production and packaging and I worked
on everything from marketing, spruiking and
answering the telephone! Our three girls all
helped with the packaging too, so it was a real
team effort from the start," she said.
The biggest turning point for Nad's was
when Sue built up the courage to demonstrate
Nad's on national television. "I invested in a
TV advertising campaign, and from there it
really took off. We had so many calls com-
ing through in our call centre that we just
couldn't keep up!"
According to Sue, persistence, determina-
tion, and a positive attitude have always been
essential to navigating the world of knock
backs and doubters. "The rejection I experi-
enced in the early days from manufacturers
and marketers never dampened my enthusi-
asm. As these doors slammed in my face, I
always knew a bigger door would soon open."
Nad's became a multimillion dollar success
story and this success has expanded into the
international hair removal market, acquiring
a global reputation as the experts in hair
removal. Today, Sue still leads the way for
her company, Sue Ismiel & Daughters and
has now diversifi ed into the new Nad's Laser
Clinics, providing the latest state-of-the-art
laser hair removal technology.
As for working in a family business, Sue
believes it is important to share your vision
with your family members. "Try to include
them in every decision you make. Give them
the opportunity to see for themselves the val-
ue of your hard work and efforts, as well as
the positive impact that building a business
together, brick by brick, can have for every-
one," explains Sue.
L
"We had so many calls
coming through in our
call centre that we just
couldn't keep up!"
Sue's three daughters
work alongside her in
the business
Sue's tips for success:
1.
Success is not a gift, it is a
never ending effort.
2.
The secret of success in life is
to recognise every opportunity and
act on it.
3.
Everything in life begins with a
"thought". It's acting on the thought
that makes it a reality.