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december/january 2009
21
cope in these times: justify, justify, justify.
I was discussing this with one of my market-
ing team a few months back. We were debat-
ing the price of a ticket to our Business Chicks
breakfast events, and wondering if our num-
bers would be affected by the current climate.
When we broke it down and justified what our
customers were getting for their $80 or so, we
realised that the value we provided them far
outweighed the ticket price ­ they get to eat a
scrumptious multi-course meal including hot
and cold food; they get to go to a five star ven-
ue and enjoy being taken care of for the morn-
ing; they get the chance to win amazing prizes
like the last series where we gave away Gucci
watches and holidays to Queenstown; they get
a gift bag valued at over $150; the chance to
meet people who they may go on to do busi-
ness with (these deals/relationships are sure
to be worth more than the $80 ticket price!);
they get to be surrounded by uplifting, inspir-
ing people that will help them in their careers
and businesses; they get to know they're sup-
porting a top charity with real needs just by
being there; they get top class event produc-
tion and international guest speakers, well
known emcees, and loads more! When we jus-
tified it we realised just how high the mostly
intangible, but very real, value was.
It's encouraging to think that a lot of the
panic in Australia is just consumer sentiment
and fear too. My personal trainer was telling
me a story of how a client had come to him
and said she couldn't train with him anymore
because of the new conditions in the econo-
my. She explained how she had a mortgage to
pay and that the cost of training was now out
of her reach with how tough it was `out there'.
My trainer thought about this and then said to
his client "Ok, so has your salary decreased?"
to which she said no, it hadn't. "And have your
mortgage repayments gone up?" to which she
shook her head and had to admit that they'd
actually decreased due to a lowering of inter-
est rates. The client was actually in a better
financial position in this economy than she
had been before, but had been so lured by
the media and had believed that she must cut
costs to avoid a personal financial crisis. Try
not to join the negative attitude that the media
can be prone to propagate.
The justification exercise can also be applied
to you and the role you hold in your company.
You may look around you and be scared that
the firm is cost cutting by reducing headcount
and your position may be on the line. See my
tips below for how to combat this.
All the best for not only surviving in these
times, but thriving!! Just like my entrepreneur
friends know, be aware that everything is a
cycle and what goes around, comes around.
See these times as an opportunity to learn
about yourself and craft new ways of being
­ what fun!
L
Em's suggestions for
coping in tough times
1.
If you're in business, repeatedly
justify your costs/fees to your clients by
clearly outlining the intangible value they
receive.
2.
Don't get complacent and never
assume a relationship is concrete. Be on
the front foot always, being proactive and
upbeat with your customers, always
looking for ways to provide more value
than your competitors to further build the
relationship.
3.
If you're worried about your position
being `on the line', choose your attitude
even more fervently ­ no one wants to
work with a negative person or someone
who isn't a team player. You'll often find
that if an employer has to choose who to
let go, it'll be the high maintenance team
members that are chosen.
4.
Remain positive ­ don't whine or
complain. Get known for your positive
ways ­ these will be infectious, and your
employer will want to have someone like
you around during the tough times.
5.
Refrain from saying negative things
about your job, your workload, your
company and your colleagues.
6.
Come in early and leave late.
Showing your commitment and
seriousness about your position will
influence your manager's decisions.
7.
Try to be proactive and helpful.
Support your manager by providing
solutions to the changing economic times
­ this might be by way of cost-cutting
measures or new business activities.
8.
Communicate more with your boss in
tough times ­ without being annoying,
show them what you're working on by
copying them in on the occasional email
to a new client and include them on your
achievements. If you handle this the right
way, you may be surprised at how
effective it can be in shaping your
manager's opinion of your value.
The thing I love about
entrepreneurs is
their optimism. They
see everything as an
opportunity and act
nimbly to find new ways
of doing things when faced
with a challenge that
others find difficult.